• Account Manager (1)
• Administration (2)
• Partner Certifications (100+)
• Partner Conferences (3+)
• Systems Engineers (2 Issues)
• Systems Engineers (6 Tasks)
• Years of Experience (100+)

• 7am - 6pm, Monday - Friday

• Only decision makers can submit issues and tasks
• www.encompassiowa.com

• Account Manager and decision makers

• 4 Business hours to analyze problem

• Configure, design, install, manage, patch, support, upgrade ... listed in the scope of work
• Hardware, software ... listed in the scope of work
• Internet, on-site, telephone ... listed in the scope of work
• Issues, tasks ... listed in the scope of work
• Out of warranty, warranty ... listed in the scope of work

• Announcements, Calendar, Links and Shared Documents
• www.encompassiowa.com

• Hardware, software ... not listed in the scope of work
• New hardware, software ... that increases the total number listed in the scope of work
• Nights and weekends
• Only decision makers can authorize change of work requests

• Cabling, hardware, software and supplies are not included

• Systems Engineer rates range from $20 hour to $120 hour depending on the level of Systems Engineer
• Systems Engineer levels are based on partner (HP, Microsoft ...) certifications and years of experience (years worked at EnCompass)

• $100 per day for all on-site changes of work located outside of Cedar Rapids, Hiawatha or Marion

Scope of Work

• Applications:
• Desktops:
• Firewalls:
• Handhelds:
• Images:
• Internet:
• Locations:
• Multifunction:
• Notebooks:
• Operating:
• Printers:
• Purchasing:
• Racks:
• Reports
• Responsibilities:
• Routers:
• Servers:
• Switches:
• Tablets:
• Thin:
• Training:
• Uninterruptible:
• Users:
• Wireless: